Return Policy

Return & Refund Policy

Our goal is to ensure you are completely satisfied with your purchase. Please review our return and refund guidelines below.

General Shipping Fee Guidelines:
If the return is initiated by the customer due to personal preference, the customer is responsible for the return shipping fees. The exact cost will depend on the courier service chosen by the customer. If the return is due to our error (e.g., damaged or incorrect items received), we will cover all associated shipping costs.

1. How do I cancel an order?

We begin processing your order within 24 hours of receipt. If you need to cancel, please reach out to us at shop@surefun.com within 6 hours of placing your order. We will do our absolute best to accommodate your request. Please note that once your order has entered production or has been shipped, it can no longer be canceled.

2. How do I make a return?

If your order arrives with manufacturing defects or damage incurred during transit, please contact us immediately for a replacement or a full refund.

  • Replacements: We will cover the cost of the new item and the shipping fees.
  • Refunds: We will refund the full amount (item cost plus original shipping cost) to your original payment method within 3 to 7 business days.

To help us swiftly evaluate and resolve the issue, please email us at shop@surefun.com within 3 days of delivery and provide the following:

  • A clear photo of the received item(s).
  • A wider shot showing the entire product to easily identify the issue.
  • A clear photo of the shipping label attached to the package.

3. What is the timeframe for returns?

  • Returns are accepted within 30 days of the delivery date.
  • To ensure the fastest resolution for damaged or incorrect items, please contact us within 3 days of delivery.
  • Returned items must be unused, undamaged, and strictly in their original packaging with all contents intact. If these conditions are not met, the buyer will be responsible for any incurred fees, and a refund may be declined.
  • The buyer is responsible for the return shipping cost for standard returns.
  • Please allow 3 to 7 business days for us to process your return once it arrives at our facility. You will receive an email confirmation once your refund has been issued.
Important Return Reminders
  • Do not return items to the sender address listed on your package. This is not our authorized return facility. Returning items to this address will void your return process.
  • All returns must be authorized by our customer service team. Any unauthorized return requests will not be honored. Please email shop@surefun.com first.
  • Due to the specific nature of certain products, if you request a return for personal preference reasons, a 50% restocking fee may apply, which will be deducted from your final refund after quality inspection.

4. Can I return or exchange an incorrect item I ordered?

If you mistakenly ordered the wrong item (e.g., incorrect style or variant), we regret that we are unable to process free returns or replacements. Similarly, we do not accept returns for items that arrive in perfect condition if the error was not on our end. All sales for unique or made-to-order items are final once dispatched.

However, your satisfaction is important to us. If you find yourself in this situation, we offer the following alternative solutions:

  • You may keep the original item and request a replacement, covering 50% of the replacement item's cost plus standard shipping fees ($9.90 - $20.00).
  • We can provide you with a specialized discount coupon for future purchases as a gesture of goodwill.

5. Additional Important Notices

  • We do not accept returns for custom-made or highly personalized items.
  • Product images displayed on our site are for reference. Actual colors and details may vary slightly due to different monitor settings. We guarantee our craftsmanship meets the highest quality standards.
  • By placing an order, you automatically agree to our processing times, shipping policies, and this return policy.

Need further assistance?
Our customer service team is always happy to help! Contact us anytime at shop@surefun.com.